Return Policy – Fastway Sellers Ltd

At Fastway Sellers Ltd, we want you to feel confident shopping with us. If a product does not meet your expectations, we are here to help.

1. Eligibility for Returns

You may request a return within 30 days of receiving your item.
To qualify for a return:

• The item must be unused, undamaged, and in its original packaging
• All original accessories, tags, and labels must be included
  Some items such as perishable goods, personal care items, or custom-made products may not be eligible for return.

2. How to Start a Return

To begin the return process, please contact our support team with:

• Your order number
• The reason for your return
• Photos (if the item is damaged, wrong, or defective)

Our team will guide you through the next steps and provide instructions for sending your item back.

3. Return Shipping

Return shipping costs may be the responsibility of the customer unless the return is due to:

• A damaged item
• A defective product
• An incorrect item sent by us

In such cases, we will cover the return shipping or provide a replacement at no cost.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.
Approved refunds will be issued to your original payment method.
Please allow 3–7 business days for the refund to appear, depending on your bank or payment provider.

5. Exchanges

If you want to exchange an item, please contact us. We can arrange a replacement product if it is in stock.

6. Non-Returnable Items

The following items cannot be returned:

• Perishable or consumable products
• Personal care or hygiene-related items
• Digital products
• Items marked as final sale

7. Incorrect or Damaged Items

If you receive a damaged, faulty, or incorrect product, please notify us within 48 hours. We will resolve the issue quickly by arranging a refund or replacement.